SPECTACLE ACCESSORIES

repairs, replacements and returns

spec-accessories.com.au

OUR POLICY ON REPAIRS, REPLACEMENTS AND RETURNS

Repairs

In the unlikely event that you do have a problem. With any one of our products. Under the Australian Consumer Law. You certainly do have the right to get repairs, replacements and returns. This of course will depend on whether the issue is major. Or if it is a minor issue. And this certainly will decide the remedy.

If you have a minor problem with a product. We will give you a free repair. Instead of a replacement or refund. When you have a major problem with a product. And we can not give you a free repair. You will then have the choice of either a replacement or a refund.

Before Spec-Accessories.com.au accepts the goods for a repair. The consumer must get a repair notice in writing. Please do not send the goods without a repair notice. Firstly, send us a photo of the problem. To this email: info@spec-accessories.com.au. We will then give you these following details. Like, (our mailing address) and also how to return the product for repair. All repairs will be fixed. And also dispatched within 2 working days. After we receive the item.

MORE details on our repairs, replacements and returns

Please note that our sizing is accurate. But we certainly are happy to replace the item with the correct size. Note: We will only accept items returned in new condition.

Before Spec-accessories.com.au accepts the goods for replacement. The consumer must get a replacement notice in writing. Please do not send the goods without a replacement notice. Firstly, send us a photo of the accessory. To this email: info@spec-accessories.com.au. Including the problem. Either too big or too small. All replacements certainly will be dispatched within 2 working days. After we receive the accessory.

Further details on our repairs, replacements and returns

The consumer guarantees do not apply. For the any of the following reasons. 1) If you got what you asked for but simply changed your mind. 2) Found it cheaper somewhere else. 3) Decided you did not like the purchase. 4) Also if you had no use for it.

Return windoW FOR repairs, replacements and returns

30 days from the delivery date.

ITEM CONDITION

Must be like new.

Return method

By mail only at the customers expense.

Before Spec-accessories.com.au accepts the goods for a refund or return. The consumer must get a refund or return notice in writing. Please do not send the goods without a refund or return notice. Firstly, send us a photo of the accessory. To this email: info@spec-accessories.com.au. Including the reason for a refund or return. We will then give you details. Like (mailing address, etc.) on how to return the product for a refund or return. All refunds and returns will be processed within 3 working days. After we receive the accessory.

If you are returning more expensive items. You should also consider using a trackable shipping service. Or purchasing shipping insurance. We don’t guarantee that we will get your returned item.

Spec-accessories.com.au certainly cares about your problem. So, we will solve it.

MORE details on our repairs, replacements and returns

SALE ITEMS

This certainly is our refund and returns policy regarding “sale” items.

We only refund on our regular priced items. So, we do not refund Sale items.

Repairs, replacements and returns

If you do have a genuine reason for a repair. Or also a refund or return. Then please do contact us. We are ready to help.

CONTACT US

Please do contact us via this email: info@spec-accessories.com.au